Advances in digital technology have enabled property managers to improve their managerial activities and enhance the overall resident experience. Property management involves handling a range of property-related tasks. These include recording leases, complying with local and state laws, maintaining the property, and responding to resident concerns and complaints. A resident experience management app can make it easier and more convenient for property managers to handle these and other property-related tasks.

What is resident experience management?

Resident experience management involves managing various tasks associated with the residents and the residential property. It can ensure that the property is well-managed and residents enjoy a good living experience. Most property managers now use digital applications to handle property management and resident experience. Residents can contact them using the digital app instead of phoning or going to their office in person.

How does resident experience management help property managers?

Resident experience management can help property managers in the following ways:

It allows for better time management

By using a digital resident experience management app, the property managers can organize and schedule their regular property management tasks. It can help them understand what they have to do and when, and that can let them manage their time better. They can also complete all necessary work on schedule.

It makes communication more convenient

The digital app makes it convenient for property managers to communicate with all the residents at any time and from any location. They can provide on-boarding and off-boarding services to residents. They can notify them of upcoming maintenance work, available services, pending rent payments, and more. They can learn about their concerns and find appropriate solutions to resolve these.

It offers a daily overview of community matters

The property manager can use the app dashboard to get an overview of community matters. They can find out about essential administrative tasks, amenity bookings, community events, parking issues, and other matters pertaining to the residents. They can use the information to determine which concerns are time-sensitive and require immediate attention. They can respond quickly to service requests

It provides details of all the property’s residents

The unit profiles provided in the resident experience management app give the property manager vital information about each home in the property. They can view resident contact details, amenity bookings, maintenance requests, rent payments, deliveries, and entry instructions. By getting this summary, they can make necessary improvements in the services they provide to residents.

It allows for better organization of community events

Community events can enhance the resident experience by providing the residents with various opportunities to meet and socialize. The residents can sign up for community programs such as book clubs, gardening clubs, dance clubs, and sports clubs. They can participate in festivals, parties, and holiday events. The property manager can use the resident experience management app to organize, schedule, and promote these community events. Since these events enable residents to build good relationships with their neighbors, they are more likely to continue living in that community.